Privacy Policy for Nirnayan Logistics

1. Information We Collect

Depending on your use of the application, we may collect the following categories of information.

Personal Information

• Employee name
• Employee ID
• Mobile number
• Email address
• Department
• Designation
• Profile and employment-related information

Device and Technical Information

• Device model
• Operating system version
• Application version
• Device identifiers, where applicable
• Firebase device token for push notifications
• Diagnostic and application performance information

Location Information

The application may collect precise and approximate location data. Location information may be collected while the application is in use and, where permitted, while the application is running in the background during active work assignments.

2. Why We Collect Location Data

Location information may be used to:

• Track assigned logistics trips and active tasks
• Verify pickup and delivery locations
• Improve route and task accuracy
• Support employee safety during assigned work
• Monitor ongoing logistics operations
• Prevent misuse and fraudulent activity
• Provide real-time updates to authorized administrators
• Maintain operational and task-completion records

Location information is not sold to advertisers and is not used for advertising purposes.

3. Camera Permission

The application may request camera permission so authorized users can:

• Capture proof of delivery or pickup
• Capture payment receipts
• Upload voucher-related documents
• Capture work-related images
• Submit logistics and operational evidence

The camera is accessed only when the user chooses to use a feature requiring image capture.

4. Photos and Media Access

The application may allow users to select images or documents from their device for work-related uploads, including:

• Payment vouchers
• Delivery or pickup proof
• Receipts
• Task attachments
• Logistics documents

The application accesses only the files selected by the user, except where broader access is explicitly permitted by the user and required for application functionality.

5. Notifications

The application uses Firebase Cloud Messaging and related services to send operational notifications, including:

• Task assignments
• Approval requests
• Status updates
• Payment and voucher notifications
• Administrative alerts
• Work-related reminders

Notification permissions and device tokens are used only for application-related communication.

6. How We Use Your Information

We may use collected information to:

• Authenticate and identify authorized users
• Manage employee access
• Assign and track logistics tasks
• Process vouchers, payments, and approvals
• Generate operational reports
• Provide location-based task functionality
• Send work-related notifications
• Improve application reliability and performance
• Detect misuse and maintain application security
• Provide technical and administrative support
• Comply with applicable legal obligations

7. Information Sharing

We do not sell or rent personal information.

Information may be shared only in the following circumstances:

• With authorized employees, administrators, and departments of Nirnayan Health Care Private Limited
• With trusted service providers required to operate the application
• With cloud, hosting, mapping, notification, and infrastructure service providers
• When required by law, court order, or lawful government request
• To investigate fraud, misuse, security incidents, or violations of company policy
• To protect the rights, property, and safety of Nirnayan, its employees, users, or others

8. Third-Party Services

The application may use trusted third-party services, including:

• Google Maps Platform
• Google Play Services
• Firebase Cloud Messaging
• Firebase services
• Cloud hosting and server infrastructure

These providers may process limited information according to their own privacy policies and contractual obligations.

9. Data Retention

We retain personal and operational information only for as long as reasonably necessary to:

• Provide application functionality
• Maintain task and logistics records
• Meet contractual and employment obligations
• Comply with legal and regulatory requirements
• Resolve disputes
• Prevent fraud and security incidents

When information is no longer required, it may be securely deleted, anonymized, or archived in accordance with applicable law and company retention requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information, including:

• Secure HTTPS communication
• User authentication and authorization controls
• Role-based access restrictions
• Restricted administrative access
• Secure server infrastructure
• Monitoring and security controls
• Protected data transmission where applicable

No method of electronic storage or transmission is completely secure. Therefore, absolute security cannot be guaranteed.

11. User Rights and Choices

Subject to applicable law and organizational requirements, users may request to:

• Access their personal information
• Correct inaccurate information
• Request deletion of eligible personal information
• Withdraw optional permissions
• Raise questions or complaints regarding data use

Some information may need to be retained for legal, security, employment, financial, or operational purposes.

12. Data Deletion Requests

Authorized users may request deletion of their account or eligible personal information by contacting us using the details provided below.

Requests may be subject to identity verification and applicable legal, employment, financial, or operational retention requirements.

13. Permission Management

Users may manage permissions from their Android device settings:

Disabling permissions such as location, camera, photos, or notifications may prevent certain application features from functioning correctly.

14. Children's Privacy

Nirnayan Logistics is intended only for authorized employees, contractors, and business users. It is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

15. International and Legal Compliance

Information is processed in accordance with applicable laws, contractual obligations, internal policies, and legitimate operational requirements.

Where required, we will respond to lawful requests from courts, regulators, and government authorities.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the application, legal requirements, technology, or business operations.

The revised policy will be published on this page with an updated effective date.