Privacy Policy

We, Nirnayan Health Care Private Limited, are registered at 20-Feb-2019., hereinafter referred to as “Nirnayan value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored and used by us.

You are advised to read this privacy policy carefully. In general we will not sell, share or rent your personal information to any third party or use your email address/mobile number for unsolicited emails and/or SMS. Any Emails and/or SMS sent by Nirnayan will only be in connection with the provision of agreed services & products and this Privacy Policy.

Periodically, we may reveal general statistical information about Nirnayan and its users, such as number of visitors, number and type of services availed by our customers, etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

INFORMATION WE COLLECT

When you use our Website, we collect and store your personal information. Our primary goal in doing so is to provide a safe, efficient, and customized experience to our users. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. Importantly, we only collect Health Information about you that we consider necessary for achieving this purpose.

Additionally, we also (i) collect the location data of our medical personnel / phlebotomists when the website/app is running in the foreground or background of their mobile device through GPS, IP address, to track their trips to our customers location and keep them updated about their real time location status (ii) Customer from their mobile devices through GPS, if they enable us to do so, as to reach their serving location accurately and also to enhance your use of our app, including to improving pick-up locations, enabling safety features and preventing and detecting fraud; (iii) Ask for permissions to capture and access your Contact information, Media Gallery and Camera to allow you uploading your prescription / clinical records and downloading your test reports.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. To fully use our Website, you will need to register using our sign up page, where you may be required to provide us with your contact and identity information and other Personal Information (Name, contact number & E-mail ID) as may be requested to and complete the Registration Process. Once you give us your Personal Information, and initiate Registration Process, you are not anonymous to us. Wherever possible, we indicate which fields are mandatorily required and which fields are optional.

We may automatically track certain information about you, based upon your behaviour on our Website. You agree that we may use such information to do internal research on our users’ demographics and medical history to better understand, protect and serve our Users. This information is compiled and analyzed on an aggregated basis. This information may include, but is not limited to, the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your Internet Protocol ("IP") address. You agree that if you or any third-party shares correspondences with us in any electronic form such as emails, SMS, WhatsApp etc, containing your personal information, we may collect or store the same, as part of your query/query resolution

You agree that we may collect your IP address as a visitor to our Website. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses to help diagnose problems with our server, administer our Website, analyse trends, for further analysis, gather broad demographic information for aggregate use for us to improve the Website, and deliver customized, personalized content.

USE OF YOUR PERSONAL INFORMATION

You agree that we may use your Personal Information to facilitate the services you request. You agree that we may use your Personal Information and other information we obtain on the Website or at the time of patient registration to enable detailed examination of the medical tests conducted, inform you about online and offline offers, products, services, password retrieval and updates; customize your experience; enforce Terms of Use; and as otherwise described to you at the time of collection.

Further, you hereby consent that we may use your anonymized sample/ data for research and development purposes. You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Website contents and service offerings, and customize the Website contents, layout, and services. These uses improve the Website and better tailor it to meet your needs, so as to provide you with an efficient, safe, and customized experience while using the Website.

You agree that we may use your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, services offerings, and communications relevant to your use of the Website. If you do not wish to receive these communications, we encourage you to unsubscribe / opt out of the receipt of certain communications in your profile or contact our grievance officer.

DISCLOSURE OF YOUR PERSONAL INFORMATION

You agree and confirm that we do not rent, sell, or share personal information about you with other people (save with your consent) or non-affiliated companies except to provide products or services under the Terms of Use or this Privacy Policy, or under the following circumstances:

1. to provide the Medical Information to physicians and other authorized health care professionals who need to access your laboratory report for your proper diagnosis.
2. to insurance companies, hospitals, physicians or third parties with our billing department for payment purpose
3. to support our healthcare operations, such as performing quality checks on your testing, for teaching purposes, or for developing normal reference ranges for the tests we perform:
   • Patient sample data may be used to develop biological reference intervals, accounting for demographic variations such as age, gender, and ethnicity. This helps improve the accuracy of test results by ensuring they are compared against relevant normal ranges for different patient groups.
   • May use de-identified or anonymized data from patient samples to train laboratory staff and students.
   • De-identified patient sample data may also be used in research studies aimed at enhancing laboratory processes, diagnostic accuracy, and overall performance.
4. to respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
5. to health department or any other Government body as and when required by them for collecting or processing health information of the state/country.
6. to other laboratories/medical institutions for research and development purposes from time to time, to reveal general statistical information about our Website/App and visitors, such as number of visitors, number and type of services purchased, etc.
7. to transfer/disclose Personal Information about you to trusted partners, may or may not be for gain, to promote certain products/services for commercial purposes, without any prior notice to you.

INFORMATION SECURITY

The Company has implemented appropriate security practices and standards and has a comprehensive documented information security programmed and information security policies that contain managerial, technical, operational, and physical security control measures that are commensurate with the information assets being protected with the nature of business. Further, the company takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data and restricts access to your personal data to the Company’s employees who need to have that information in order to fulfill your request or supply our services.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update, change or modify this Privacy Policy at any time. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification and the same will be published on this Website accordingly time to time.

GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of Calcutta, India.

ASSIGNABILITY

The Company may assign any of its responsibilities/obligations to any other person without notice to the User, at its sole discretion. However, you shall not assign, sub-license or otherwise transfer any of your rights under this Privacy Policy to any other party, unless a written consent is taken from the Company.

CONTACTING THE WEBSITE

If you have any questions about this Privacy Policy, the privacy practices of this Website, or if you want to exercise any of the rights that you are given under this Privacy Policy, you can contact the grievance officer at relation@nirnayan.com The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.